Thursday, 28 April 2016

Are You Doing Your Job?

Written by Jim Mathis

"There is no success without a successor" -John Maxwell

 If you are in a leadership position, you know that your job involves being a coach, cheerleader, doctor, encourager, trainer, mentor and visionary, to name just a few.  But have you ever heard that your job is to be replaced… on purpose?  You are to create an organization or platform that doesn’t include yourself at some point in the future.

I heard John Maxwell say several years ago, “Every leader’s job is to work himself/herself OUT of a job.”  If you are not creating ...

Sunday, 03 April 2016

Delta Fails to Help… Again!

Written by Jim Mathis

 I have a sore bruise, so asked the flight attendant if I could sit on one of the pillows NOT being used in First Class. I missed the cut tonight for First Class by one person, so am in Economy Comfort... Neither Economy, nor Comfortable.

I asked a flight attendant for assistance...

Sunday, 03 April 2016

Business Growth Lessons from "The Great One"

Written by Jim Mathis

If you saw "Smokey and the Bandit, you are familiar with the work of Jackie Gleason.  He was an entertainer with a long string of success years before the hit movie came out late in his career.

Dubbed "The Great One," he made some mistakes, but will always will be known for his successful business decisions. He starred in the hit series "The Honeymooners," in the early days of television and revived the role in a variety program a decade later.  He inspired the concept of "The Flintstones" cartoon show and many of the plots were taken from his ideas in "The Honeymooners."  

Here are four lessons he taught us about business that will inspire you, too:

Monday, 29 February 2016

The INs and OUTs of Superior Service

Written by Jim Mathis

Be Our Guest

The Disney Corporation has delivered famous service for over 60 years.  Don’t believe it? Visit a resort, restaurant or theme park and see how well you are treated by the workers (known as Cast Members).

                "Someone will always find a less expensive way of doing what you do.
                   But people will pay more for an exceptional experience with you."  
                                                                                                               
-Clark Howard


Here are some of the lessons I’ve learned from our sons as they are involved in the reinvented service industry.  How do you feel about these changes?

Friday, 29 January 2016

Breaking Bad (Habits)

Written by Jim Mathis

There is a Reason for Every Tradition

No law or tradition got started for a useless reason. The reason we use age 65 as retirement age goes back to Kaiser Wilhelm of Germany. The young ruler wanted to fire the men who had served under his father, but was forbidden by law. So he created...

Saturday, 02 January 2016

Trimming the Roast

Written by Jim Mathis

Policies vs. Perks

I heard a story years ago about a young bride who made a roast for her new husband. She carefully put in the meat, the carrots, the potatoes, onions and seasoning.  Just before sticking the pan in her oven she cut both ends off the roast.  

Her husband had never seen this practice and asked her why?  She answered confidently, "It tastes better.  Besides, that's the way my momma taught me to make it."  Curious, he asked his mother-in-law a few days later why she taught his wife to prepare a roast that way.

She answered...

Monday, 21 December 2015

Who Are You Serving?

Written by Jim Mathis

Is This in Your Manual?

How do people feel punished for doing business with you?  I have referred before to the McDonald’s practice of making you park in their “waiting zone” to satisfy their internal timer at the drive-up window.  The McDonald’s near my house gives...

Monday, 21 December 2015

Flying Lessons

Written by Jim Mathis

Policies vs. Perks

Friends and family who fly Southwest swear by them.  The other customers in the boarding area said it couldn’t be beat.  I have written about Southwest Airlines as an outsider previously on how they lead in customer service as well as making a profit every year.  Now I was about to find out why…

Thursday, 12 November 2015

Jos A Bank

Written by Jim Mathis

What is Your Image Worth?

When you hear the name Joseph A. Bank, what comes to mind?  I asked this to a group last month and someone shouted, “Three suits for the price of one!”  In my younger days I wanted to own a suit from Jos A. Bank.  They were one of the most expensive quality suits a man could purchase.  Then...

Monday, 26 October 2015

Who Are YOU Listening To?

Written by Jim Mathis

If you listen to your own reviews you will probably be listening to some false information.  I am not against self-confidence. I am against over confidence to the point where somebody feels invincible. 

No one is too big to fail...

Friday, 09 October 2015

What is the Soup of the Day?

Written by Jim Mathis

Learn to tell the difference between the Soup of the Day and lasting trends. The Soup of the Day is good for just what it say: only one day. Then is thrown out the next day in favor of the next one. 

What are you?

Friday, 02 October 2015

When You Should Probably Shoot the Messenger...

Written by Jim Mathis

Wikipedia says the term "Don't shoot the messenger probably dates back to Plutarch in ancient Greece.  

He wrote: "The first messenger, that gave notice of Lucullus' coming was so far from pleasing Tigranes that, he had his head cut off for his pains; and no man dared to bring further information. Without any intelligence at all, Tigranes sat while war was already blazing around him, giving ear only to those who flattered him.'

The advice 'Don't shoot the messenger' was expressed by Shakespeare in Henry IV, and in Antony and Cleopatra: when told Antony has married another, Cleopatra threatens to treat the messenger's eyes as balls, eliciting the response 'Gracious madam, I that do bring the news made not the match." Prior to that, a related sentiment was expressed in Antigone by Sophocles as "'no one loves the messenger who brings bad news' or 'no man delights in the bearer of bad news.'" 

But in your business is it wise to blame the bearer of bad news more than the news itself?

Saturday, 25 July 2015

Fix It!

Written by Jim Mathis

If you have to educate most customers how to jump through the hoops to buy from you… Fix it! 

A room of sales account executives were asked about the biggest complaint they got from customers.  The unanimous answer was...

Saturday, 25 July 2015

Is it Hard to Buy from You?

Written by Jim Mathis

Is your website buyer friendly?  We live in a one or two click world.  Your competitors know that eager buyers don’t want to go through a lot of trouble to purchase.  That is why they make buying easy.

EBay members know that...
 

Tuesday, 21 July 2015

The Soup of the Day

Written by Jim Mathis

What Are You?

Learn to tell the difference between the Soup of the Day and lasting trends. The Soup of the Day is good for only one day. Then is thrown out the next day in favor of the next one.  

Famous "Soups of the Day" were...

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Very helpful!· This program has provided insight that will help me to better understand and interact with the people around me.

A motivating speech!

You are the best newsletter I get (or have gotten), ever!!

Jim's talk about making the best of failure was particularly inspiring in a time when so many technology companies are struggling.

I was at the conference in Myrtle Beach and thoroughly enjoyed your class.

Thank you for being a part of our convention.· You added humor to a great message!

Jim's presentation was outstanding, very energetic! He did an amazing job of keeping everyone engaged and focused on the topic at hand.

Great Presentation! Excellent Speaker!

Jim: Thanks for participating in our conference. We had some great comments this year. You did a great job. I do have some other ideas for you...

Thank you for participating as an educational speaker for our KAHCF Spring Training.

Your presentation to the Florida City Clerks Association scored a 4.89 out of a possible 5.

This presentation made me realize that no goal is unattainable.

Excellent presentation, to the point and useful!

The SC Credit Union League appreciates your professionalism and the delivery of your topic...Your session scored an 8.89 out of a possible 10.

Banks and all businesses should hear this dynamic speaker that focuses on the successes that customer service can bring when genuinely practiced. No bank is exempt from this dynamic seminar and the... Read More

Recognizing the styles of my co-workers will help in managing the office.

Attitude is everything.

I had both old-timers and rookies come to me during and after the Conference, and thank me for scheduling you to speak to the OAB. Jim, 'Thank you!' You made me look like a genius for hiring you, and... Read More

You delivered on our Alabama Loggers Council program.

This class made me more conscious of the importance of knowing each person on my team and working to value their differences and strengths.

Jim did two topics for us Living in Three Quarter Time and Reaching Beyond Excellence - and he did a great job on both!

As the session cranked up into full gear yesterday it was fun to observe everyone in attendance openly engaging their own personal traits, sharing them and seeking to understand others as well.

I have known Jim Mathis for over 6 years...He is motivating, stimulating and thought provoking, yet down-to-earth and practical.

As a result of Jim's program, I will try to understand personalities better and work with them to make a more friendly work environment.

I have been using your techniques from the training that I received in your class a few weeks ago...

I need to get out of the cookie-cutter mold.

I greatly value the information that you provided and I was going to keep it quiet (as my secret weapon in managing my people and resolving conflict).

I went into your session intending to learn something (and did), you had the best presentation of material of any I attended.

Jim's presentation was very motivational and informative. I will have a positive attitude decide what results I want and set goals and priorities accordingly.

Made me realize, instead of fixing the employees, I need to fix myself.

Jim was very considerate when I first inquired about him being a speaker at our conference and quickly adapted his program to fit our unusual circumstances in the aftermath of Hurricances Katrina and... Read More

As a result of this seminar, I know better how to work well with others.

The presentation renewed my vision for myself in the workplace - be true to my style and succeed.

The best in-depth look into who we are.

I want to thank you for the phenomenal job you did at the Marketing session during the NJCUL Conference. You truly motivated me and gave me great ideas for helping our credit union to market our... Read More

You were an incredible hit and an inspiration to all! You were the perfect fit to get the Conference off to a great start. I have received nothing but rave reviews! Thanks for making our Educational... Read More

Jim was a tremendous asset to our program. We have a difficult time retaining attendees on the second day of our event. Jim's energetic and informative presentation kept people in their seats and was... Read More

Jim Mathis was very entertaining and kept everyone up and awake for the 4 hour time span. Very good comments were all that were heard from the attendees.

Learning about the different Learning styles will make me a better instructor.

I thought it was very good information to help determine if we have the right people in the right place.

You have a terrific way of presenting Time Management that is better than any I've seen before.

Speaking customer's 'language,' taking a risk now and then will put us light years ahead of our competition.

I know you always like feedback...I have heard nothing but glowing positives!!!

Jim's presentation is high energy, informative and thought-provoking.

Your overall score was 4.53 out of 5.00. The comments that were given about your presentation were 'Very thought Provoking', and 'The presentation gave inspiration and insight on how to be more... Read More

The Missouri Broadcasters Association selected Jim because of his unique combination of outstanding knowledge and expertise in sales and management coupled with his first rate ability to translate... Read More

I was very impressed with your talk and I have heard many speakers in my life time and you were very impressive.

You fortified us with a wealth of information to help us understand and adjust our personalities, and deal with those of others. You have armed us with the ability to tactfully handle a personality... Read More

I have learned to care about my staff as much as I care about myself.

Amazingly funny!

Jim does an excellent job in his presentations; a part of the educational road to success.

Very well done.

Wow! I am very impressed, motivated and ready to take on the world! Attitude is really everything.

About one month ago, I saw Jim's presentation in Milwaukee, WI, during which I had an epiphany and have not been the same since. I am truly inspired to make things happen.

Jim's presentation provided me with an opportunity to look inside myself and it allowed me to understand what others see in me.

Jim was super!

Jim was very motivating and energetic with his sharing of information.

Jim's program was informative and really brought issues to think about to help any organization.

This will help me get into the buyers head to deliver a better solution for them.

Don't know that I have ever enjoyed a class as much as yours. It was delightful!

Jim Mathis is an engaging and knowledgeable speaker. He is absolutely one of the best speakers I have ever booked. Our banking members are already looking forward to next year's session!

Every state banking association should hold this seminar (Customer Service), not only for their members but for their staff as well!

This was a wonderful presentation that is easily transferable to everyday life.

I received many compliments about how well you spoke.

I would be delighted to give my professional opinion that you are one of the best sales trainers in the industry.

Jim provides information in a manner that is applicable to a variety of common situations that arise in a business environment.

Jim cuts to the core of problems, making sure you can laugh at yourself and know how to improve while having fun.

Great insight on how I can adapt my presentation to prospective clients and my agents.

One of the best DiSC presentations I have seen.

I am going to make $500,000 this year. The DiSC Sales presentation helps you determine what type of customers you have.

Your average evaluation score on a scale of 1 to 10 (with 10 being excellent) was 9.7 for subject matter and 9.9 for delivery/presentation.

Absolutely wonderful and entertaining program.

Great seminar!

Jim successfully melds a great deal of ideas into one, all with the central theme of leadership.

I learned things I wish I had known before I was promoted - This could have helped my employees and myself a lot!

Jim was entertaining and enthusiastic. It will benefit our servers to learn more about how to handle the customers we have.

Your session scored an overall 9.56 out of a possible 10.

On behalf of the SC Health Care Association, I would like to thank you for the Project Professionalism program you presented during our 7th Annual Seminar. I will know better next time not to put you... Read More

JIM is a riot, even when he is teaching!

Jim's presentation captured the ENITRE audience, not just the sales staff.

Jim's seminar should be required for all leaders in coaching and managing positions.

Jim's evaluation ratings by conference attendees were excellent.

Today's seminar was insightful and reaffirmed conscious hiring decisions.

I so much enjoyed your motivational talk when you visited with us. Thank you for sharing your talent and positive message with us.

Jim's program has helped me to be more aware of different personality types and how to handle them. He gave great information and made it fun!

Opened my eyes to behavioral traits that will make me much more effective in my job!

Actionable ideas. Informative and entertaining!

Jim paints indelible memories and knowledge in our minds using humor as his brush.

Jim opens your eyes to all the different personalitites within every workplace.

For myself being a High S and C, I learned to get along with a D and to COMPROMISE.

On a scale from 1-5 the average for your session was a 4.91; THE HIGHEST OF ALL THE SPEAKERS THAT DAY!!!!!

I loved this class. I am a naturally positive person, but feel even more positive after learning these skills today.

Jim is a very clever guy! I feel like I have learned so much and can work as a better person.

Jim was money well spent!

If you are looking for a great speaker who has instructed thousands in motivation, personal achievement and organizational development contact Jim Mathis.

This was more than self discovery, it was practical advice on how to set and reach a goal.

This is the guy you all need to have come visit your office.

Jim puts common-sense selling at the forefront of the sales pitch.

Jim was very well received. Our delegates loved him and rated him as excellent on our evaluation forms. We had a scale from 1 to 5 with 1 being poor and 5 being rated as excellent and all of our... Read More

As soon as I talked to Jim on the phone, I knew he was the speaker for us.

I found that I have been limiting myself!

I have heard many speakers with similar messages, but this is the first time that brought the 'Coaching for Success' concept to different personalities.

I could have listened to Jim for hours. This gave me a very positive attitude and that happy feeling.

Pure, provacative fun!

Jim was very uplifting to all participants at the conference...his evaluations by all participants were very positive.

Every single thing Jim said either made me think or laugh - I didn't want him to stop speaking.

You did a fantastic job for our association.

What a funny guy!

Entertaining and lively presentation on the need for leaders to be adaptable. Leaders need to flex their style in order to give staff what they need in order to be successful.

Many thanks for your wonderful presentation at the International Institute of Municipal Clerks Region III Annual Meeting. The comments you received from the participant evaluations were of course... Read More

Thanks again for the Management Training with my Leadership Team. Everyone was greatly impressed. I'm looking forward to having you back for the same training for all of our employees.

Jim takes what we all know intuitively and gives tools to help leaders become better and those they manage become better.

Great presenter.

What a refreshing approach.

Jim can motivate the unmotivatable.

Thanks for your presentations. You received a rating of 4.83 out of 5.00

Very well done. Would be useful to all levels of employees.

Jim is fun to listen to and gets the point of his presentation to you in a memorable way.

Jim's presentation was very well done; makes you think about more effectively working with your team.

I found your presentation interesting, humorous, and uplifting. If more people behaved as you indicate they should, our families, neighborhoods, communities, and our nation as a whole, would be... Read More

Jim Mathis was spectacular. He is a star in the making. If he is an example of our new members, then we old timers better watch out.

Thank you for being such an inspiration to me. I just attended the LTPA Summit Conference in Lake Charles, La. and needed the hope that came from this. I live in an area that took a direct hit from... Read More

I have attended many professional programs and by far this was the most inspiring and in depth.

This has changed me and the way that I will operate with my organization.

Jim gave us some great ways to improve our business attitudes!

I'll have to be honest with you and tell you that I have taken a few points away from each of our sessions.

I have been through several dozen trainings over the years. This presentation opened my eyes more than any other. I can put this to use walking out the door.

A laugh out loud presentation!

It was an early morning presentation and I didn't want to be there. 15 minutes in I was laughing and really enjoying and learning. Very charismatic.

High energy presentation. I enjoyed his presentation and use of examples we could all relate to.

Jim's Program and his presentation helps you see the 'whole picture in color--not black and white.

Thanks again for speaking at our annual convention. We had lots of good response from your session and appreciated your message.

Jim's program was motivational, enjoyable and funny while being educational.

This training taught me how to deal with others.

Good job! It will make a difference in my life.

I had men and women from 17 states and they all made a point to thank me for getting such a great speaker.

I learned SO MUCH from attending your seminar!!!

It gave me a better understanding of why I act the way I do.

The time you took to be with us is greatly appreciated and your meaningful presentation was well received by all in attendance.

Jim is one of the most enthusiastic speakers I have heard. He made learning fun and involved all the personalities in the room!

I enjoyed his enthusiasm and his explanations of basic personality traits. This could be used throughout our station.

Very good with relating material to real events that occur within our particular business.

According to my 'calculator' averages (sorry, I had to change the 20's to 10), for Subject Matter, your average was 9.5 and for Delivery and Presentation, your average was 9.9.

From a meetings planner prospective, he was a JOY to work with...very low maintenance.

The participants gave your presentation 4.8 out of 5 at our recent HR Conference.

You really did a great job, and I have already received numerous calls complimenting you on your presentation and me on getting such a great speaker. I appreciate you making me look good.

I didn't know I was such a good leader!

You garnered a 4.86 out of a possible 5 points. Excellent work! I was very pleased with your evaluations, our members are a tough sell and you delivered!

This was the best, most applicable part of the week.

Jim gave practical ways to reach my staff.

Great for companies that constantly have change and develop teams daily to implement processes or procedures.

Jim's program is not only insightful, it is fresh and original.

Jim Mathis is the hottest ticket in Broadcaster Sales training!

It helped me understand the different personalities of my co-workers which will enable me to communicate and interact more efficiently.

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