Why can't a governmental organization be profitable like a private enterprise... or at least break even?
3. Governmental organizations can increase their perception by public service training. Remember, when you speak to one individual with a private company, you take their attitude as the attitude of the entire organization.
Southwest Airlines is known for delivering some of the best customer service in the airlines industry. People like to fly this airline because the flights are cheaper AND they are entertaining. Although Southwest doesn’t offer assigned seating and people are herded on and off each plane like cattle, they make the experience fun. They even ask passengers to assist in cleaning up the plane before they leave for the sake of the next passengers who will fly.
In July, a man was treated rudely by a...