I have a sore bruise, so asked the flight attendant if I could sit on one of the pillows NOT being used in First Class. I missed the cut tonight for First Class by one person, so am in Economy Comfort... Neither Economy, nor Comfortable.

I asked a flight attendant for assistance… Now bear in mind, I am a Platinum Level "Million Miler" with Delta already this year. She looked at me and said, "I really shouldn't... You know we aren't supposed to allow anyone to have these that are not seated in First Class." A First Class passenger offered me his...

And people wonder why the customer service and profits are so low at Delta Airlines

Southwest, who I just started flying more often goes out of their way to please customers and make them feel appreciated.