APR
26

Who Is the Influencer?

When you make a sales call on a corporation or organization, always speak with the person who has the most influence - not the purchasing agent or HR director or Executive Vice President. If the person you are talking with has to ask "Mommy or Daddy“ for the money, you need to get close to Mommy and Daddy.

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  4526 Hits
4526 Hits
MAR
14

And Our Survey Says...

Our family gets a kick out of watching “Family Feud” on occasion. Family Feud has popularized the phrase, “And the survey says!” They take polls in malls all over the US to come up with the answers to the questions Steve Harvey asks contestants on each show. It has become the most popular game show on television.

What good would it do if the answers were “rigged?” What if the outcomes were dictated to the people being surveyed? Do you think a scandal like that would make headlines? Would it make the program lose popular viewers?

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  31754 Hits
31754 Hits
MAR
06

Name That Corporation

Reinventing Retail Sales

Can you name this corporate giant?

The corporate founder realized that everyone didn't have access to a shopping center or nearby store.  He wanted to sell products to people in a way convenient for THEM... not his store. 

Convenience is where your customers are; not your store.

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  2772 Hits
2772 Hits
JAN
29

Keep it Short!

WHAT YOU CAN LEARN FROM TWITTER

Have you noticed how many companies have short names that make them easy to remember?

  • United Parcel Service? UPS!
  • Hennes and Mauritz?  H+M!
  • International Business Machines?  IBM!
  • Consumer Value Stores? CVS!
  • Government Employees Insurance Company?  GEICO!

Did you know that the smallest state has the longest name? Rhode Island's full full name is The State of Rhode Island and Providence Plantations."  WOW!

Even many celebrities go by a shortened name: Cher, Aretha, Elvis, Anglina, Kanye, etc.

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  4411 Hits
4411 Hits
OCT
01

Is a College Degree As Valuable Today?

Today more colleges are awarding degrees to people who cannot find employment.  Young people have been told since I was a child that a four-year degree would be the ticket to employment and wealth. 

Yet the blogs from graduates of my college today all are filled with graduates seeking some kind of employment.

The fact is that today there are more blue collar jobs available that pay in the five-digits for people than ever before.  Mike Rowe, of the television show, "Dirty Jobs says that trade schools outnumber major university in placing graduates in full-time employment.

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  7137 Hits
7137 Hits
SEP
04

Are You Curious?

A gentleman asked me on the phone one day what qualified me to speak on Reinvention?  I told him that I am curious.  I'm an observer of human nature and trends in business.

You can learn a lot if you quit talking about yourself and observe what others are doing well.

"When you're curious, you find lots of interesting things to do."
-Walt Disney
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  8100 Hits
8100 Hits
MAY
18

Health Care is People Care

Care Starts with You!

I had an appointment with a new dentist.  We checked with insurance and their finance office. Everything seemed to be in order and I received an email reminding me of the appointment.

That day, I arrived early to fill out the usual paperwork and was met with an unusual greeting.  "Sir, we have been trying to reach you.  Your insurance was never approved by our finance office.  The woman in charge went to lunch, so you will have to wait until she returns to determine if we can see you today." Turns out the receptionist had our telephone number written down wrong in her notes, but it was correct on my file. Somehow, she said it was our fault and I would have to wait.

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  9275 Hits
9275 Hits
APR
22

When They Say This, They Mean That!

Words Don't Have Meaning...They Have Usage

A professor once told our class that words don't have meaning... they have usage.  If someone asked you for a 'Plug," what are they requesting?  There are about nine different usages in the English language (including slang) for the word "plug."

A plug can be an electrical chord or outlet. A plug can be an encouraging  remark on their behalf. A plug can be a pinch of tobacco. A plug can be an old horse, etc.

I've discovered that most people in business use words without thought to the usage and claim a common meaning.  For this discussion we need to understand the difference between ignorance and stupidity. Ignorance and being ignorant, refers to someone not having prior knowledge or education on a subject. Stupidity is knowing but acting contrary to the knowledge.

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  7945 Hits
7945 Hits
MAR
26

Your People May Not Like Working for You - For a Bunch of Reasons

 IF THIS IS YOUR BEHAVIOR, YOU ARE GETTING THE RESULTS YOU DESERVE...

Ask yourself these questions as you ponder that fact:

-Are you fighting for them?  They don’t trust that you have their backs when the chips are down.

-Are you micro-managing them?  They are dependable and creative, often with no credit from you.

-Are you keeping them out of the loop/in the dark? They have no idea what your vision really is.

-Are you getting in the trenches with them? They see you removed from their day-to-day grind.

-Are you are indecisive? They are waiting for you to give them permission to make you look good.

-Are you shutting them down? They have valuable feedback that can help you and the business.

-Are you being inconsistent with them? They are looking for stability and strength.

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  6402 Hits
6402 Hits
JAN
29

Buying Space II

My wife uses a wall calendar to mark my speaking engagements, business deadlines and personal dates on for both her records and for me to keep track of visually. 

She needs one that she can erase information and place updates when times or flights change (as they do frequently).  That is hard to find, for some reason and her father’s desk calendar, while convenient, won’t allow for a full year viewing in one glance.

Last month I wrote about my father-in-law who uses a simple desk calendar to send out to his clients as an annual marketing tool.  I told him how the salesman convinced him to purchase the deluxe calendars with a thermometer on the face of the calendar. 

When my father-in-law asked him initially about the advantage of the pricier calendars with the thermometer, the sharp salesman said, “You are buying space on people’s desks.”  It hit a note with my father-in-law who purchases them every year. 

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  5617 Hits
5617 Hits
DEC
26

Buying Space

My father-in-law is an independent insurance salesman.  Every year he sends out a desktop calendar to all of his clients and friends.  It is an annual Christmas gift that comes just in time for the holidays and New Year’s.  It has a thermometer on the front along with tear away sheets for each month. It also has his name and contact information printed on the bottom.

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  5565 Hits
5565 Hits
NOV
26

Your Dinosaur Question

IS YOUR ORGANIZATION "LEAKING" DISPLEASURE

I admired Steve Jobs because he seemed to never settle for enough. There was always an improvement coming our way when Steve was around. The iPhone was followed by the iPhone 2, then 3, then 4..... and now 7 and we have come to expect an iPhone 8 next year, If Steve were still around, we would expect an iPhone 10s at some point in the future.

Someone asked me about a year ago, “What will you do when the recession stabilizes and a ‘boom’ starts?” thinking I was a one-trick pony. My answer was, “I will reinvent myself again.” I don’t think you need to reinvent yourself once every two years. I think you need to constantly re-think, realign and re-assess your process or you will be EXTINCT in two years.

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  5414 Hits
5414 Hits
OCT
31

Wicked Leaks

IS YOUR ORGANIZATION "LEAKING" DISPLEASURE"

You can’t control others' behaviors, but you can control how you treat people... and the results that will bring. The question is: What are you doing to promote animosity? Is your behavior leading your people to "leak" information to your customers? What actions are you taking to be self-aware and reinvent your leadership style?

People will "leak"...People will "leak" their displeasure to the world if they don't like working for their manager or boss.

Your people may not all like working for you...
for many reasons.

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  4337 Hits
4337 Hits
JUL
23

Stop, Drop and Roll

REACTING TO REINVENTION

In talking with Fire Chiefs over the past few months, I was reminded of a slogan we have been told since childhood.  When we are in a building fire, we are to stop, drop and roll.   Stop what you are doing, drop to the floor and roll on the floor to move and keep from burning.

The same rules apply to reinvention. When you want to change your organization or habits, you should stop, drop and roll...

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  5294 Hits
5294 Hits
JUN
21

How is Your Treatment?

Delta Airlines Skymiles program is now solely based on money spent....like an incumbent running for re-election! 

Where else can you fly from Orlando to Green Bay (4,545 miles credit) and accrue more Skymiles than Orlando to Anchorage (3,816 miles credit)? The Anchorage flight cost was cheaper, so Delta credits fewer miles figuratively travelled for that one.
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  4975 Hits
4975 Hits
JUN
01

Where is Your Line Forming?

My wife and I were hungry following a meeting.  It was 8:30 and we felt like a snack meal.  We have never eaten at the local Chick-fil-a because it is always too crowded during the day.  So we went by there, thinking we could drive through and get a quick meal to take home. When we drove up, the Chick-fil-a line was all around the building.  

At the same tim there was NO line at McDonalds or KFC.
People will line up when they are treated great!
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  4758 Hits
4758 Hits
APR
28

Are You Doing Your Job?

"THERE IS NO SUCCESS WITHOUT A SUCCESSOR" -JOHN MAXWELL

If you are in a leadership position, your job involves being a coach, cheerleader, doctor, encourager, trainer, mentor and visionary, to name just a few.  But have you ever heard that your job is to be replaced… on purpose?  You are to create an organization or platform that doesn’t include yourself at some point in the future.

I heard John Maxwell say several years ago, “Every leader’s job is to work himself/herself OUT of a job.”  If you are not creating people to take your place, your leadership only exists for you… and will die with you.  If you have to check your messages by email, text or written notes to make sure people the people under you are making you look good, you need to check your leadership motives and methods.


I meet employees as I travel who don’t have “permission” to put people over policies and wind up angering people.  The CEO cares more about the bottom line (or should care if he or she wants to remain the CEO). 
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  3683 Hits
3683 Hits
APR
20

Delta Fails to Help… Again!

I have a sore bruise, so asked the flight attendant if I could sit on one of the pillows NOT being used in First Class. I missed the cut tonight for First Class by one person, so am in Economy Comfort... Neither Economy, nor Comfortable.

I asked a flight attendant for assistance… Now bear in mind, I am a Platinum Level "Million Miler" with Delta already this year. She looked at me and said, "I really shouldn't... You know we aren't supposed to allow anyone to have these that are not seated in First Class." A First Class passenger offered me his...
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  3227 Hits
3227 Hits
APR
03

Business Growth Lessons from "The Great One"

If you saw "Smokey and the Bandit, you are familiar with the work of Jackie Gleason.  He was an entertainer with a long string of success years before the hit movie came out late in his career.

Dubbed "The Great One," he made some mistakes, but will always will be known for his successful business decisions. He starred in the hit series "The Honeymooners," in the early days of television and revived the role in a variety program a decade later.  He inspired the concept of "The Flintstones" cartoon show and many of the plots were taken from his ideas in "The Honeymooners."  
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  3201 Hits
3201 Hits
FEB
29

The INs and OUTs of Superior Service

BE OUR GUEST

The Disney Corporation has delivered famous service for over 60 years.  Don’t believe it? Visit a resort, restaurant or theme park and see how well you are treated by the workers (known as Cast Members).

                "Someone will always find a less expensive way of doing what you do.
                   But people will pay more for an exceptional experience with you."  
                                                                                                               
-Clark Howard

Here are some of the lessons I’ve learned from our sons as they are involved in the reinvented service industry.  How do you feel about these changes?

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  3720 Hits
3720 Hits