PASSING THE TALES...
Ever notice when you go home to visit family it takes several days for them to “open up” and start telling the stories they won’t tell on a short visit? Have you noticed during the holidays that after a few days, the secrets start flying? The longer you stay, the more you hear.
Your company culture has traditions just like your family does. And it continues those traditions and tales just like a family passes its heritage along to each new generation. And the longer they stay, the more they hear. Your people do the same with your customers.