"You were an incredible hit and an inspiration to all! You were the perfect fit to get the Conference off to a great start. I have received nothing but rave reviews! Thanks for making our Educational Workshop a success and for making me look good!!"
Reinventing Your Sales Workshop
How do you sell value/benefits over pricing?
Sales and marketing has changed forever. They will never be the same again. Customers who are focused on cost have not been sold on the value to them. The methods that worked for you in the past are obsolete.
When buyers perceive value, you control the price.
Prospects buy the benefits of products and services. - Reinventing Your Sales helps you gain a competitive advantage by improving the effectiveness of sales calls. Through interactive dialogues and methods you will learn effective skills to become a better presenter-seller and enhance value-based sales of attendees. - Insights gained are used to: reinvent marketing strategies, increase client receptivity, improve presentations, communicate value and close more sales.
What's in if for you? Sell value over price at higher profits.
"This will help me get into the buyers head to deliver a better solution for them."
-Janice, Reed Business, Markham, Ontario
"Jim proved to be an engaging and effective communicator. We did four sessions in four days around the state. He kept his message consistent, but adapted it for each audience based on interactions with the attendees. During a break at one session, an attendee approached me and said, "you know it's good when I'm already thinking it will be over too soon!"
-Doug, Arkansas Broadcasters, Little Rock, AR
Customer Service Made Easy Workshop
What are the four questions every customer wants answered?
Customers are smarter and more savvy today. They make fast decisions and won't settle for less from the person "serving" them. By the time they call your business, they already know about your competition. They shop more online (in fewer clicks) than ever. They receive their news, weather, financial services, business updates and questions answered on IPads and smart phones. They expect fast, courteous service - or they will find it somewhere else.
How are customers being punished for doing business with you?
Professional Service Made Easy is a skill-building training program that uses participant dialogue and interaction to help customer service professionals develop first-class competencies in the service needs of their customers. It helps customer service representatives focus on customer needs, enhance value-based service, and increase customer frequency and loyalty.
What's in it for you? Turn every customer service opportunity into an experience that increases value.
"I have been through several dozen trainings over the years. This presentation opened my eyes more than any other. I can put this to use walking out the door."
-Rodney, Portland, OR
Facilitated Reinvention Strategic Planning
What are the SIMPLE STEPS for reinventing ourselves?
How do you Reinvent the brand and culture of your organization? Today, people know that reinvention is easy, but need a strategic plan. They want to know how to avoid the pitfalls so many organizations fall into as they transform their culture, marketing, workforce, products and services. You want a simple road map to guide you on the journey.
Change your strategy; change your results.
Reinvention Strategic Planning is an interactive dialogue with your leadership, staff and customers. It helps you repurpose your policies, products, services and strategies for measureable results. You work in the customized coaching session(s) to determine what is unique about you and your organization that differentiates you from everyone else. You come away with a roadmap to reframe, repurpose and reassess your goals for your organization.
Develop a customized, specific reinvention process of actionable steps to reach your goals.
"Rarely when you hear someone speak for a second time do you expect to come away with as much excitement as the first. When I heard Jim for the second time this was not the case. He will make you take a step back and evaluate the path both you and your practice are on. He created a desire for me to "think outside the box". Every day is a challenge in today's healthcare market and hearing him gave me the confidence to embrace today's challenges and not be afraid to reinvent what we are doing."
-Debbie, MGMA, Alabama
Reinventing Your Leadership Workshop
What are the SIX PRACTICES that turn LONERS into LEADERS?
The business environment has changed forever. It calls for a new way of thinking about employees and management. More and more companies today are seeking a way to unite their workforce into a positive community that supports one another – in a culture of empowerment to act as one. Individual contributions are encouraged and rewarded. The movement to a cohesive community within your workplace promotes healthy management relationships.
Your employees are either encouraging your business or discouraging it.
Reinventing Management empowers the best tools you have - your own intuitive people - for management training, cultural reinvention and succession planning. Each session engages attendees in dialogues about reinventing leadership styles from different aspects. Participants respond to key discussion questions that lead to management strengthening at all levels. The no-nonsense curriculum generates responses and reduces conflict in the workplace.
Build a loyal community, positive management culture at all levels.
"Thanks again for the Management Training with my Leadership Team. Everyone was greatly impressed. I'm looking forward to having you back for the same training for all of our employees."
-Mark, President, Idaho Banking Company, Boise, ID
"I want to thank you for a great session in Albuquerque. Your ideas and comments provoked a lot of thoughts that will be put into action."
-Bill, Great American Media, New Mexico